Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and towels with clean items. Make beds and fold towels. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors
The Greystone is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Greystone does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Resting on the shores of Lake Toxaway, in the heart of the Blue Ridge Mountains, you’ll find The Greystone Inn; a luxury hotel where graceful hospitality and quiet beauty combine with the bountiful pleasures of the shimmering lake and soaring mountains. While our location is extraordinary, it is our team who will define The Greystone experience for our guests. We are looking for people who truly enjoy the art of hospitality. Your experience is less important that your attitude and character.