Responsible for booking reservations for Old Edwards call center, 200 Main, Half-Mile Farm, Madison’s, The Spa at Old Edwards and the Old Edwards Club.
Essential Duties and Responsibilities
Politely and efficiently arrange and plan our guests upcoming visits.
Maintain consistent communication channels with Sales, Front Desk, Housekeeping and Marketing.
Provide excellent, professional, and consistent customer service.
Assist with group and wedding reservations, at the discretion of the Group Reservations Supervisor.
Ensure responsible business decisions are being made in the department to remain financially responsible.
Direct incoming phone calls to their proper destination
Answer inhouse phone calls and provide assistance to our guests.
Book Dining, Spa and Golf Reservations
Assist with in-house special event reservations, at the discretion of the Reservation Manager
Arrange or suggest activities or dining in the Highlands Area
Assist with special projects as assigned by upper management.
Due to the nature of this position, confidentiality is required at all times.
Other duties and responsibilities may be assigned at the discretion of the Reservations Manager.
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