Description and Qualifications
The Housekeeping Manager is responsible for overseeing all rooms, common spaces, public areas, spa, and operations centers. The Housekeeping Manager is responsible for the entire interior of High Hampton, from cleanliness to maintenance and design.
Must have the flexibility to work weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Motivates staff to help maintain positive staff morale.
Organizes and assigns daily room cleans.
Supervises housekeepers to clean all rooms, common spaces, public areas, spa, and operations center
Inspects the cleanliness of each area.
Trains supervisors to inspect all areas.
Ensures all interiors match the room catalogs for furniture placement.
Maintains carpet in all interiors to be free of dirt, soil, stains, and replace as needed.
Maintains linen quality and quantity.
Ensures all “turns” are ready for arrival by 4 pm.
Ensures all makeups and turn-downs are completed while the guest is out of the room.
Ensures all fixtures and furnishings are kept in good condition.
Reports all maintenance issues promptly and follows up to ensure they are completed.
Communicates and follows up on all issues with Interior Designer and Maintenance Manager.
Plans and schedules staff according to occupancy and budget.
Purchases supplies, amenities, and linens as needed.
Understands of PAR levels and internal ordering procedures.
Oversees the training of new employees.
Develops supervisors to improve management skills.
Handles all administrative duties of the Housekeeping department.
Understands housekeeping budget and scheduling procedures.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Assistant Housekeeping Manager, Housekeeping Supervisors, and Housekeepers
EDUCATION and EXPERIENCE
High School education is required.
Hospitality experience or equivalent preferred.
Basic computer knowledge.
At least two years’ experience in housekeeping management is required.
Must be able to communicate effectively with guests, managers, and team members.
Basic knowledge and understanding of math.
Must understand budgets and be able to read and understand P&L statements, scheduling tools, and CPOR management.
Must be able to understand scheduling, purchasing, inventory, and stock.
Must be able to think and make decisions quickly.
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.
Must be able to lift up to 50lbs.
Must be able to work long shifts.
Must be able to stand or walk for long periods.
Must be able to work outdoors in all weather conditions.
Be able to operate a company vehicle or golf cart safely.
Working in guest rooms and common areas of the property
1,400 acres of High Hampton property
About High Hampton
High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course being redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine. The historic Inn is undergoing an exciting transformation elevating service, comfort and amenities for a grand re-opening in 2021.
The family and team behind Blackberry are bringing their passion for hospitality to Cashiers with a full renovation of High Hampton’s beloved Inn, cottages and restaurants, as well as a revitalized approach to managing the inn’s accommodations and restaurants. High Hampton’s new leadership team is committed to investing in the future the destination’s rich heritage deserves.
High Hampton is an Equal Opportunity Employer.
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