Description and Qualifications
The Spa at High Hampton is a world-class facility where guests come for relaxing spa treatments. The Spa Manager would be responsible for overseeing the successful daily operations of the Spa.
Must have the flexibility to work weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Motivates the team and ensures policies and procedures are followed.
Understands all spa services including massages, body treatments, manicures, pedicures and facials
Works at the desk and in the reception area, welcoming and interacting with guests and leading by example.
Responds to time-sensitive guest requests for spa appointments
Ensures accuracy in appointments, charges, and retail sales.
Maintains proper staffing, including hiring, and efficient scheduling of coordinators according to
established budget guidelines.
Approves time cards for coordinator and therapists and assembles payroll reports.
Scheduling of Spa therapists and coordinators.
Oversees all aspects of the Spa coordinators and therapists.
Trains new staff according to Spa SOPs.
Writes, implements, and updates new guest experience SOPs.
Conducts semi-annual performance reviews.
Develops and implements monthly incentives for coordinators and concierges.
Work with the Housekeeping team to ensure Spa is clean and ready for guests every day.
Maintains common area guest supplies in the Spa.
Maintains respectful working relationships with other departments.
Works with General Manager on service development and implementation.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Supervision of Spa therapists and coordinators.
EDUCATION and EXPERIENCE
Three years’ management experience is required.
Spa experience preferred.
Must have excellent verbal skills.
Must be able to communicate effectively with guests, managers, and team members.
Basic math skills.
Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.
Be able to lift up to 35 lbs.
Be able to operate a company vehicle or golf cart safely.
Be able to stand for long periods.
Must be able to work in a calm and quiet spa setting
1,400 acres of High Hampton property
About High Hampton
High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course being redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine. The historic Inn is undergoing an exciting transformation elevating service, comfort and amenities for a grand re-opening in 2021.
The family and team behind Blackberry are bringing their passion for hospitality to Cashiers with a full renovation of High Hampton’s beloved Inn, cottages and restaurants, as well as a revitalized approach to managing the inn’s accommodations and restaurants. High Hampton’s new leadership team is committed to investing in the future the destination’s rich heritage deserves.
High Hampton is an Equal Opportunity Employer.
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