Under general supervision, the Front Desk Supervisor assists the management team with overseeing daily operations of Front Desk.
ESSENTIAL JOB FUNCTIONS
Effectively handle incidents and guest concerns in a timely professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Check in arriving guests and check out departing guests.
Maintain necessary hard copies of paperwork of daily operations, as needed.
Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
Complete Front Desk Agent checklist.
Perform property and room inspections.
Ensure department policies and procedures are being followed in regards to billing reconciliation.
Monitor progress and completion of work assignment by Front Desk team members.
Make recommendations to management regarding development and corrective action of team members.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
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